Here we have various questions which pertain to our website, ordering procedures, security issues, and products.

1. How do I order?
2. How do I get what I ordered?
3. How long will it take to receive my order?
4. Is the transaction secure?
5. What will you do with my contact info?
6. Whom do I contact for information or problems?
7. Where do I get a refund?
8. How do I know if I received my entire order?
9. When will my credit card be charged?
10. Am I ordering the right product(s)?

How do I order?

You have three (3) options - via mail, online, or download.

1. Mail:    Orders recieved by US mail will be processed within seven (7) days. Payment accepted will be in the form of a money order. The purchaser will need to list on a separate document which items they wish to purchase, the quantity, total price of products, shipping costs, applicable sales tax, and mailing address with email. *Contact NINE Nappy Productions via phone or email to verify correct total cost of order before sending*
2. Online:    Orders will be processed at our E-Shop via PayPal. You can either register as a customer or place your order without registering.  If you have a PayPal account, just log in and continue. If you do not have a PayPal account, you can charge by credit card on the payment page, then review or confirm and finish your order. If you wish to order more items, you can either increase the quantity amount and recalculate or click the "Continue Shopping" link and you will be sent back to the NINE Nappy Marketplace E-shop.
3. Download:    Orders are processed via our online store at Lulu.com. Click the "Purchase" button and you will be transferred to our Lulu.com store. On this page, you will see multiple options for your purchase. Click the "Add to Cart" button and it will add your order. According to Lulu.com:
Once you click the "Place Order" button during the checkout process, you see a confirmation page listing all the items you purchased. If you purchased a download, the confirmation page provides a link that says, "Your downloads are now available here" (near the top of the page).
* Click the link to see a list of all the items you purchased. You may download your purchases immediately or wait until later.
* If you choose to wait, click the "My Downloads" link on the left side of the "My Lulu" tab to display you purchase history.
* To save purchased download contant to your computer, click the orange "Download" button next to that item.
* To see information about and other works by the same creator, click the creator's name.

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How do I get what I ordered?

All orders placed through the NINE Nappy Marketplace are shipped via United States Postal Service (USPS). Shipping charges will be Media Mail ( which takes approximately between 2 to 9 days), Priority Mail (approximately between 2 to 3 days), and First Class Mail (approximately between 2 to 5 days). Please specify which when you email with order request

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How long will it take to receive my order?

Under USPS Media Mail (approximately between 2 to 9 days), Priority Mail (approximately between 2 to 3 days), and First Class Mail (approximately between 2 to 5 days) *Contact NINE Nappy Productions via phone or email to verify correct total cost of order before sending*

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Is the transaction secure?

Yes, all transaction processed through PayPal is protected by encrypted data technology.

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What will you do with my contact info?

We do not sell or forward your information to any other party. We will only use your contact information to inform you of upcoming products, personal appearences, or special events that NINE Nappy Productions would be involved in.

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Whom do I contact for information or problems?

For any questions or problems with your order, you can send an email to contact and we will respond between one or two days. If we need further clarification about your issue and faster service, please provide a telephone number and appropriate time for us to call.

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Where do I get a refund?

Refunds will be processed once we receive notification either via email or postal letter. If you received you order, you will need to send back to us the item you wish a refund on. (i.e. if your order needs to be refunded for any reason, please email us with a full explanation for the reason(s) for the refund request. Once we have the information, returned item(s) in question, we will review, process the request, and notify the customer via email.

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How do I know if I received my entire order?

When your order is processed, we notify you via email outlining the contents and payment information. When you actually recieve your order via USPS, we always include an invoice.

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When will my credit card be charged?

We will charge your credit card for your online transaction within one to two days of your order. Once it has cleared, we will begin to fulfill your order.

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Am I ordering the right product(s)?

Before your order is finalized, there is a confirmation page for a final review of the products ordered, prices, shipping costs, delivery information, and payment information.

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